privacy policy

effective date: April 15th, 2015

general overview

We at Abiogenix, Inc. (makers of "my uBox", "we" or "us") are committed to protecting your privacy, keeping your information safe and encrypted, and helping you understand how your information is used and shared. The information we collect is used to improve the user experience of the uBox device and service.

Your information will NEVER be used for advertising, sold to, or shared with any third parties without your explicit approval.

This privacy policy describes our practices regarding the personal information we collect from users of our website located at my-uBox.com (the "Site") and our software application entitled "my uBox" (the "App") that, together with the uBox (the "Device") track your medication adherence (collectively, the functionality provided by the App, the "Service", also referred to as "uBox" herewith).

This privacy policy covers:

  1. What information does my uBox collect?
  2. How does my uBox use the collected information?
  3. How does my uBox share the collected information?
  4. How does my uBox ensure the security of the collected information?
  5. How do I control my information?
  6. How to contact us


what information does my uBox collect?

the site

When you visit the Site, no personal information is collected unless you provide it to us voluntarily, for example by filling out the inquiry form with your Email Address.

If you use the Site to create an Account, then we will collect all information voluntarily supplied, including First and Last Names, Gender, Date of Birth, Phone Number, Mobile Service Provider, Email Address, Zip Code & Password.

If you use the Site to make a Purchase, then we will collect the purchaser's First and Last Names, Billing Address, Email Address, and Delivery Address. We use Stripe.com as our payment processor, so we never see your credit card information.

During browsing of the Site, we collect aggregate data using services such as Google Analytics and Mouseflow to track page views, interaction behavior, clicks, and devices used.

the app/service

We utilize the user's Phone to store the Schedule locally as a series of timestamps, as well as Phone Logs that we use to monitor app behavior, such as crashes. These Phone Logs may contain past location data, which we use for debugging and testing purposes ONLY.

When the App is started, the user is required to log in with their Email Address and Password to do anything except snooze an alarm. Communication between the Phone and our Server is managed via https protocol with tokens and AES256 encryption, the same system used by online banking Apps. User information, such as medication names, adherence history and scores, Care Circle member information, and profile information is pulled from our secure Server in real time and populated in the App.

the device

No identifiable information is stored directly on the Device. We only store timestamps, such as when medication is due or when it was taken. Communicating with the Device (such as to change the schedule or other behavior) requires a unique 12-digit Pin Code during pairing as well as verification that the App is logged in with the correct credentials to talk to that particular Device. Our Server authenticates the conversation each time it is initiated. This prevents multiple users in one household from talking to each other's Devices, for instance.

how does my uBox use the collected information?

We use the information that we collect in order to create a meaningful experience of the Service. We use your information to:

  1. create a unique and secure account on our Server
  2. contact you as necessary when administering your account, such as during processing or shipping of the Device, or in case of updates to the Device, App, or Service
  3. respond to your inquiries
  4. analyze and improve the usability, effectiveness, and accuracy of our App and Service
  5. help you understand your medication adherence
  6. analyze de-identified adherence information in order to create an accurate model of adherence across the population
  7. comply with legal requirements

how does my uBox share the collected information?

We do not share any information without your explicit permission.

When you add someone to your Care Circle, you are authorizing us to send them a notification based on the rules you set up in the App. You decide who to invite into your Care Circle and how much information to share with them. You may change these rules and permissions at any time.

how does my uBox ensure the security of collected information?

Security of user data is of the utmost importance to us, so we have gone to great lengths to protect information everywhere. We use a variety of industry-standard systems, policies and procedures to maintain accuracy of information and to protect information from loss, misuse or alteration.

how do I control my information?

By using the Site or Service and by providing your personally identifiable information to us, you understand and consent to the collection, use, processing, transfer, and disclosure of your personally identifiable and non-personally identifiable information globally including to the United States in accordance with this Privacy Policy and to the transfer of such information across country borders, and to the use, processing, and disclosure of such information in global locations that may have different levels of privacy protection than in your own country.

You may opt-out of providing your personal information to the App at any time by uninstalling the App.

You can opt-out of promotion emails from us by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information below). If you opt-out, we may still send you non-marketing emails including emails about your accounts and our business dealings with you.

At Abiogenix, we are dedicated to providing you with transparency as to how we use your personal data. If you remove data from your uBox Account or from the uBox Service, it will no longer appear to you or others who use the Site or Service. If you would like to deactivate your account on the Site or Service, please contact our Customer Service department at support@my-uBox.com. When you do, data that can identify you will be removed from the Site or Service. Abiogenix may continue to use your de-identified data after you deactivate your account.

how to contact us

If you have any questions, comments or concerns about this Privacy Policy please contact us at: support@my-uBox.com